FREQUENTLY ASKED QUESTIONS
No hassle to scroll all the way, BODYBORN’S FAQs gives you the most prompt answers to the questions popping up in your mind!
SIZE GUIDE
In what time span I am eligible to file for a return / refund / exchange?
You will get a 7 days span to make decision whether to file a return / refund / exchange and 7 more days to post the package.
How to file a return?
Mention your order number, name, and what you want on the package. Lastly, fill out Returns Authorization Form online.
How my complaint will be confirmed?
An email with your RMA number and all details will be sent. If it’s not there, checking the spam box is advised as it sometimes drop there.
What’s needed to send the return package?
All the necessary return details and proof of your postage should be placed along with the package.
Who will bear the cost of return shipping?
It is on customer unless the item is faulty.
To whom BODYBORN offers refunds and exchanges?
BODYBORN only offers the refunds and exchanges to the people in United Kingdom.
Do I have to pay for faulty items postage too?
If a fault is confirmed, standard postage costs will be reimbursed up to £3.50.
When should I expect my refund?
Aim is to refund in a week, it can go up to 2 weeks at the max provided we are swamped.